Returns & Refunds

At Goclut, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and how we handle returns, refunds, and exchanges.

Return Method

We accept returns by mail only.
We do not offer in-store returns or drop-off return locations.

Return Eligibility

You may request a return if:

  • The item is unused and in its original condition
  • The return request is made within 14 days of delivery (in accordance with EU consumer protection laws)

Please note:

  • All products are made to order
  • For this reason, returns are only accepted for defective, damaged, or incorrect items, unless otherwise required by applicable law

How to Initiate a Return

To request a return, please contact us at:

hi@goclut.com

Include:

  • Your order number
  • A description of the issue
  • Photos (if the item is damaged or incorrect)

We will provide return instructions once your request is reviewed.

Please note: we utilize our fulfillment partner’s local facilities (Printful) for returns of damaged or defective items. Please contact us at hi@goclut.com before sending any items back so we can provide the correct local return address and avoid unnecessary international shipping costs for you.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • We do not provide prepaid return labels

Exception:
We will cover return shipping costs if:

  • The item is defective
  • The item was damaged in transit
  • The wrong item was received

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Refunds are processed within 30 days

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

We will resolve the issue by offering:

  • A replacement, or
  • A full refund

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made items (unless defective or damaged)
  • Items returned in used condition (not due to a defect)

Exchanges

We do not offer direct exchanges.

If you need a different size or product:

  • Please place a new order
  • Contact us regarding the original item if it qualifies for return

Contact Us

If you have any questions about returns or refunds, please contact:

Email: hi@goclut.com

Contact Form

Policy Updates

We may update this policy from time to time to reflect changes in legal or operational requirements. Updates will be posted on this page.